PRIVACY NOTICE
A) INTRODUCTION
Clube de Regatas do Flamengo recognizes that the security of your data and your privacy are very important to us, and we aim to demonstrate transparency to everyone who maintains a relationship with the Club, such as our members, fans, employees, sponsors, suppliers, and partners.
In respect of your rights and complying with the guidelines of Law No. 13.709/2018, the General Data Protection Law (LGPD), we publish our Privacy Notice, a document that reflects what our privacy and personal data protection policy guides employees and third parties on the processing of your data.
In addition to the Privacy Notice, we provide an exclusive service channel for you to exercise your rights as a data subject under the terms of the Law: the Data Subject Portal. The channel receives all requests determined by the Law. For other information or requests, we recommend using the appropriate contact channels, given that the Portal does not redirect calls. Before proceeding, please read our Frequently Asked Questions (FAQ) section below:
B) CONCEPTS AND DATA SUBJECT PORTAL
LGPD | PERSONAL DATA | SENSITIVE DATA | DATA SUBJECTS | PORTAL | PORTAL EXCLUSIONS | RIGHTS | REQUESTS | DEADLINE | DPO | MINORS | SECURITY
What is the LGPD?
It is the General Personal Data Protection Law (Law No. 13.709/2018) which aims to protect the fundamental rights of freedom and privacy as well as the free development of the personality of citizens.
+ What is personal data?
According to the law, these are information related to any person that makes it possible to identify the person or make them identifiable, such as, for example, name, ID, CPF, CNH, address, email, telephone, registration number, e-social records, class councils, etc.
+ What is sensitive personal data?
These are data or information related to a natural person that identifies their racial or ethnic origin, religious conviction, political opinion, union membership or affiliation to religious, philosophical, or political organizations, and data referring to health, sexual life, genetic, or biometric data.
+ Who are the personal data subjects?
It is you, the natural person, to whom the personal data being processed refers. Under the LGPD, you are recognized as the owner of your data and, with this, you gain rights guaranteed by law.
+ What is the Data Subject Portal and what services do we provide there, where we handle data subject requests?
The Data Subject Portal is the service channel for personal data subjects, where we will enable you to exercise your rights as a subject, as provided for in the General Data Protection Law.
+ What services are not handled by the Data Subject Portal?
Any others that are not related to the exercise of your rights as a data subject. If you wish to resolve any issue, such as one related to the Nação Fan Member program, billing, information about games, opening hours of the Club's Social Headquarters, or suggestions and complaints, please contact the appropriate channels, according to the intended service or our Ombudsman, if your request is not met: ouvidoria@flamengo.com.br.
+ What are your rights as a data subject?
Confirm whether processing of your data exists and what it entails, have access to the data available to the organization, request correction, deletion, anonymization, portability, information about the sharing of your data, and revoke previously granted consents.
+ How can I exercise my rights and make requests to Flamengo?
Through our data subject service channel, or simply, the Data Subject Portal, which is exclusive for requests related to the exercise of your rights as a data subject.
To make a request, as provided by law, you must be over 18 years old. At any time, and especially if you are representing a minor, we may request documentation to prove your identity and, where applicable, legal responsibility for the minor data subject.
When opening your call, clarify which personal data it refers to and where it is registered (fan member website, app, club secretariat, etc.). If it is a change, correction, or alteration, inform what data is incorrect and how it should be correctly registered. In case of a request for blocking, deletion of data, or revocation of consent, we may not be able to accommodate you as you wish. And do you know why? There are situations where, due to an obligation under some law or regulation, we have to keep the information in our databases. Want an example? If you are a club member with payments up to date, we need to keep a record of your payments for a period; both for accountability in audits, regulatory bodies, and to show you, should you need confirmation. If you ask us to delete these payment records while you are still a club member or within the period we need to keep them to fulfill our legal obligations, we will respond to you with these clarifications which, in this case, will make it impossible to delete this data, according to your request, alright?
+ What is the deadline to receive a response to the request?
Our maximum estimated response time is up to 15 (fifteen) days, according to the Law. The request, its progress, and the response can be consulted through the Data Subject Portal.
+ What is the DPO or Data Protection Officer?
He/she is responsible for the communication between Flamengo and you – as the data subject – with other organizations and with competent bodies whose contact relationship concerns privacy and personal data protection.
+ If I am under 18, how should I proceed?
Ask your legal guardian to open a request in your name.
+ How to take care of your security?
It is important to note that your login and password – or those of your dependents – are personal and non-transferable. Therefore, we recommend not providing this data to other people, even close ones, if they are not authorized to make requests on your behalf, as Flamengo will not be responsible for actions carried out by third parties who gain access to the data subject's data. Seek to change your password periodically and, if you suspect that someone unauthorized has gained access to your login and password, change the password immediately and notify us through the Data Subject Portal.
C) PRIVACY NOTICE
1. Introduction
CLUBE DE REGATAS DO FLAMENGO, a professional sports practice entity registered with the CNPJ under No. 33.648.575/0001-99, headquartered in Rio de Janeiro/RJ (“FLAMENGO”), understands the electronic records and personal data left by you (“User” or “Data Subject”) when purchasing our products or services, using our websites, and registering users and fan members (“pages or documents”) of FLAMENGO, and this Privacy Notice (“Notice”) serves to inform you which personal data is processed, what the purposes of the processing are, and other important information regarding your data.
This Notice applies to personal data collection practices, whether in person, via application, or on FLAMENGO’s official pages, understood as such the following electronic portals, for example, but not exclusively: https://www.flamengo.com.br/ e https://www.mengo.com.br
To facilitate the understanding of how we process your personal data, we present below a summary of the results based on FLAMENGO's Internal Privacy Guidelines:
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SUMMARY BOX |
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FLAMENGO'S ROLE AS PROCESSING AGENT |
CONTROLLER: CLUBE DE REGATAS DO FLAMENGO CNPJ:33.649.575/0001-99 Address: Avenida Borges de Medeiros, nº 997, Lagoa, Rio de Janeiro/RJ, CEP 22.430-041. |
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DATA SUBJECT RIGHTS |
By law, you have the right, at any time, to:
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ORIGIN OF PERSONAL DATA |
Personal data is generally provided by the user and/or collected automatically upon the subject’s association, registration, and/or enrollment for access and/or use of services inside and outside the facilities of Clube de Regatas do Flamengo, whether as a local fan member, through embassies and consulates, admission as a permanent employee or third party allocated to the facilities, as an hourly teacher or athlete, self-employed person, bidder in tenders, suppliers or service providers, business partners, sponsors, licensees, auditors, celebrities, press, competent authorities, and interested or regulatory governmental entities. |
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PERSONAL DATA COMMONLY PROCESSED BY FLAMENGO |
Basically, we collect name, affiliation (minors must have the consent of legal guardians), date of birth, place of birth, sex, telephone, email, address, identity card, CPF registration, official identification record (when foreign), and your facial biometrics, in case you are a fan member and wish to buy a ticket for a Flamengo match at Maracanã. |
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PURPOSES AND LEGAL BASES FOR PERSONAL DATA PROCESSING |
Due to the nature of Flamengo's operations, there is a very broad diversification of personal data processing purposes, according to the subject's objective. For example, for Club members: identification data (registration), contact, financial history, medical certificates for school students, digital biometrics, images from CCTV cameras (for the physical security of our member and their children) and legal responsibility – if minor; for fan members: identification data (registration), contact, billing data, purchase history, and facial biometrics; for fans who are not fan members: registration data, purchase data, bank data and or credit card (which are stored in banking institutions), facial biometrics (for access to Maracanã); for employees: registration data, employee data for proof of employment bond, security (PIS, PASEP, NIS, E-social, among others) and benefit maintenance; for athletes, in addition to the previously mentioned data, health and physical performance data is needed, to enable health care inherent to the exercise of the function; for third parties: registration data, document images, contractual data (for hiring), digital biometrics for access to facilities and physical security, and payment history. for access to facilities. Generally, we carry out the following processing activities: - Access, Registration and/or Cadastro (Enrollment): registration of employees or third parties for access to Club facilities for leisure or work purposes, to sponsor, market licensed products, participate in tenders, supply and/or provide services. In relation to Club members or athletes, to exercise rights and obligations as a member or athlete, according to their sport; if a fan member, for identification and exercise of the rights offered by the acquired plan. Documents and/or certificates regarding health conditions are used to attest to health fitness, according to the nature of the data subject, necessity, legislation, regulation, and objectives. All these registrations are linked to the legal basis of contract execution, preliminary or otherwise, agreed upon between the parties. We collect digital biometrics for access to Club facilities, as a form of security for members, employees, and third parties, and facial biometrics for entry to the Mario Filho Stadium (Maracanã) as required by Law No. 14597 of June 14, 2023, and in accordance with the Estádio Seguro (Safe Stadium) project, of which Flamengo will be part.flamengo-privacy-finalidade-acesso-p2 - Active Data Collection: when registering a Club member, employee, service provider allocated to Club facilities, members of embassies and consulates, or Fan Member and non-member fan, at a minimum, full name, email, CPF, cell phone number, date of birth, address, and purchase history are collected. In the case of minors, date of birth, affiliation, and the legal guardian's Consent Form are requested. Data processing may occur for checking the member's active registration, disclosing advertising material, promotions, sweepstakes, discounts, loyalty programs, satisfaction surveys, partner benefits, and for selling tickets for sporting events at Maracanã/others, or entry to the Flamengo Museum. These cases will fall under the same legal bases as access, registration, or enrollment. - Automatic Data Collection: FLAMENGO collects and/or shares a series of information automatically – directly or via API (Application Programming Interface), such as those actively collected or access, registration, or enrollment information from your electronic or digital equipment, characteristics of your phone or PC, browser, IP (with date and time), IP origin, click information, accessed pages, subsequent pages accessed after leaving the previous pages, or any search term entered on the websites or in reference to them, among others. For this, FLAMENGO uses some standard technologies, such as cookies, pixel tags, beacons, and local shared objects, with the purpose of, in addition to those described in access, registration, or enrollment, improving the User's browsing experience on the pages, according to their habits and preferences. And all of this relates to the legal bases of preliminary contract execution or even your legitimate interest in navigating well and quickly finding everything you want, based on what we provide as the best experience for you to stay with us. NOTE: automatic collection of information through technologies, such as cookies* and caches, can be disabled through the settings of your internet browser and on our own website, specifically regarding cookies. However, the User must be aware that, by disabling these technologies, some features offered by the websites may not function correctly, as they depend on data processing for that purpose. The collected information may eventually be shared by FLAMENGO with (i) partner companies, when necessary for the adequate maintenance, provision of service and/or participation of the data subject in a promotion, obtaining a benefit (in these cases, we rely on the prior and express consent of the user, which is granted through acceptance of the Terms of Use or contractual instruments, in accordance with the LGPD); and (ii) by judicial decision or request from a competent administrative authority. We may also share fan data with companies that commercialize ticket sales in cases of games where Flamengo is the visitor to maintain discounts on ticket purchases or to comply with specific state legislation. - Communications and Marketing Initiatives: sending information or disclosing brands, products, promotions, and discounts from FLAMENGO, operationalization and dissemination to Club members or Fan Member programs, Embassies, and Consulates; also, for conducting satisfaction surveys and planning the offer of its own products and services and those of partners to employees, third parties, and customers. Communication and marketing initiatives are also linked to the execution of contracts with our partners, given the legal nature and business purpose, to compliance with a legal or regulatory obligation, in cases of communicating records, for example, labor issues and/or accidents with members, research (with the purpose of sizing or fostering promotions and advertising), exercising rights in judicial and administrative proceedings, health protection (when we carry out actions aimed at the physical or mental well-being of employees, members, or athletes) and/or credit protection, when we need to verify a condition to enter into agreements that require this action; remembering that everything depends on the purpose of the processing, as we are discussing all possible purposes here. - Data Extraction, Production, or Reproduction: when we need to identify business opportunities or conduct research to size spaces, products, or services, we may carry out extractions, production, or reproduction of information from our databases to support the sizing and scope of an initiative or campaign. For example, to define the appropriate location for a soccer match based on the number of likely fan member ticket buyers. And we do this based minimally on the legal basis of contract execution, prior consent of the Club's legitimate interest, or the legitimate interest of the data subject. - Data Reception: when you make any registration or enrollment with FLAMENGO, our direct employees or partners receive the information to carry out various processing activities, according to the purpose of the registration. The legal basis for reception also relates to preliminary contract execution or even a legal or regulatory obligation. In some cases, for health protection (incidents and accidents – service at health posts within FLAMENGO's facilities). - Data Storage: personal data collected and processed by FLAMENGO remains in our databases and, by virtue of contract execution or even a legal or regulatory obligation, may be stored by suppliers and/or service providers. The collected information will be stored on our own servers or those contracted by us (IaaS) and for the time necessary for the implicit purposes, due to legal or regulatory obligations or authorized by the data subject. FLAMENGO uses reasonable market means and legally permitted ways to preserve the privacy of the data collected on its pages. Based on this, the precautions provided by the security standards guidelines established in Decree No. 8.771/2016 are adopted. The information collected by FLAMENGO through its official pages will be automatically deleted from its servers if it ceases to be useful for the purposes for which it was collected, or when you request it. However, the information may be conserved for compliance with a legal or regulatory obligation, transfer to a third party, provided that data processing requirements are respected, and for the exclusive use of FLAMENGO, with access by a third party prohibited, provided the data is anonymized. - Data Disposal, Elimination, Deletion: since we started the program to implement compliance with the General Data Protection Law and other privacy regulations from other countries, we have been observing disposal issues and striving to ensure that the disposal of printed materials, as well as the deletion of digital data, follow a secure process, whose goal is to eliminate the possibility of identifying a data subject due to inadequate elimination. Primarily, based on the legal basis of contract execution, whether with employees or third parties. You must be aware that in some cases, the deletion of your information will not occur automatically, but upon your request, observing equally the cancellation rules established in the Terms of Use of some services, as well as the obligation to maintain them for a certain period for legal proof. Finally, information necessary for filling out bank slips or payment by credit card is collected by FLAMENGO, but is not stored on FLAMENGO's servers. |
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SHARING DATA WITH THIRD PARTIES |
We do not rent, sell, or share your information with third parties, except as described in this Privacy Notice. Eventually, we may share information in the following ways:
NOTE: FLAMENGO's partner organizations are aware of and commit to the Club to respect, under the terms of this document and our internal guidelines, the protection and privacy of your data, under the terms of the LGPD or other related national or foreign laws, depending on the application. |
COOKIES |
Cookies are files or information that can be stored on devices when a user visits FLAMENGO's website pages and accepts the use of Cookies. Generally, a cookie contains the name of the website that originated it, its lifespan, and a value, randomly generated. c) Analytics and/or Performance: are cookies used to provide statistical information about our website - they are used to measure and improve performance. |
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ADOPTED SECURITY MEASURES |
It is important to note that FLAMENGO makes its best efforts to preserve the privacy of user data. Thus, our integral guarantees are only valid for what is incumbent upon us for due protection, given that information circulating on the pages may be subject to unauthorized access perpetrated through methods developed to obtain information improperly that exceed the most recent standard security measures. For this reason, FLAMENGO recommends that users similarly adopt appropriate measures to protect themselves, keeping all usernames and passwords confidential, that is, do not share or allow the theft of your access data anywhere. Any information provided by you will be collected and stored in accordance with security and reliability standards and will not be publicly available, provided, or commercialized under any circumstances. Unless there is a legal or judicial determination, or prior authorization from the data subject, personal information will not be transferred or used for purposes other than those informed by FLAMENGO. |
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INTERNATIONAL TRANSFER |
The transfer can only be made to another country if it meets the requirements of article 33 of the General Personal Data Protection Law, especially its first clause, which states that the country or territory in question or the international organization concerned ensures an adequate level of protection for the user's data. If there is no adequate level of protection, FLAMENGO will make greater efforts to protect your data in accordance with the most rigorous rules, through specific contractual clauses for a given transfer, standard contractual clauses, global corporate rules, or regularly issued seals, certificates, and codes of conduct. We have some service providers such as AWS, Google, and Microsoft that maintain their Data Centers outside the country, but we prioritize using them in countries that have privacy agreements with Brazil or have specific legislation on data privacy and protection. |
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PRIVACY AREA AND DPO |
FLAMENGO's Privacy Management is composed of a team of people dedicated to the governance and management of personal data privacy and protection. In it, we also have the figure of the “DPO” (Data Protection Officer), who is the professional designated, under the terms of the law, to mediate the relationship between FLAMENGO, its data subjects, and competent authorities on the matter. In Brazil, under the LGPD, he is called “Data Protection Officer”; but we use the acronym “DPO” because we also have business abroad where the acronym is widely used and recognized. This way, it facilitates general understanding. The DPO of Clube de Regatas do Flamengo is Mr. Leandro Rocha, and you can contact him through the Data Subject Portal. |
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UPDATES TO THIS DOCUMENT |
It is expected that we will make updates to our Privacy Notice over time (at least once a year). For those changes that require new prior authorization under the terms of the LGPD, we will contact you through any of FLAMENGO's channels (email, websites, application, etc.); however, if they are textual changes that do not fall into these cases, we will make our best efforts to communicate that there has been a change, but we ask you to maintain a periodic reading of this PRIVACY NOTICE. |
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CONTACT FOR YOUR REQUESTS |
Meeting all your rights is FLAMENGO's commitment, under the terms of the LGPD and through our actions. Therefore, we provide a communication channel, the Data Subject Portal, so that you can open your requests and ask for any of your rights listed previously. Through it, you contact our DPO, and he will be responsible for returning responses to your requests. We provide the following ways to contact us: Through the Flamengo website: https://flamengo.com.br/privacidade , click on Data Subject Portal. Through the Fan Member website:https://mengo.com.br/privacidade We provide a QR Code for immediate access via your mobile device.
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LEGISLATION AND JURISDICTION |
This Privacy Notice is governed, interpreted, and executed in accordance with the Laws of the Federative Republic of Brazil, especially Law No. 13.709/2018 - General Data Protection Law, regardless of the Laws of other States or countries, with the jurisdiction of the Capital District of Rio de Janeiro being competent to resolve any doubt arising from this document. Rio de Janeiro, 07/23/2024. |